Do unto others as you’d have them do unto you.” Don’t worry; I’m not trying to take you to Sunday school under the pretense of a business article! However, in one form or another we have learned this rule for as long as we can remember.

Help desks have now become a core part of good business service and operation. The term itself is generally associated with the end user support center.

If you’ve been in business very long, you’ve likely heard it all! You know, the irate customer who is going to sue you over the £19 product that they claim is bogus; the one that’s going to “shut your business down” because they conjure up in their minds that you might have breeched your privacy policy, or the one that takes complete advantage of your money-back guaranty.

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