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	<title>Free Business Startup Guide, Starting a small business, Small Business EU, UK Goverment Grants &#187; Customer Service</title>
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		<title>Customer Service</title>
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		<pubDate>Fri, 18 Mar 2011 16:29:35 +0000</pubDate>
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		<description><![CDATA[{lang: 'en-GB'}5 Rules to quality customer service Good customer service is the key to success. At the start of any business, perhaps the most important thing is good customer service. Treating your customers with good service goes without saying, however there is far more to customer service that just a smile and the immortal phrase &#8230; <a href="http://www.yourbusinessservice.co.uk/customer-service/">Continue reading</a>]]></description>
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		<title>Dealing with Nasty Customers</title>
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		<pubDate>Fri, 18 Mar 2011 16:23:26 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<description><![CDATA[{lang: 'en-GB'}Dealing With Nasty Customers Here are some easy techniques for dealing with nasty customers effectively and helping you keep your cool and calm the customer also. So, here we go: 1. Record the call! Always, always record the conversation wit the customer. Inform the customer you are recording the call (very important) and commence &#8230; <a href="http://www.yourbusinessservice.co.uk/dealing-with-nasty-customers/">Continue reading</a>]]></description>
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