Customer Service

5 Rules to quality customer service
Good customer service is the key to success. At the start of any business, perhaps the most important thing is good customer service.

Treating your customers with good service goes without saying, however there is far more to customer service that just a smile and the immortal phrase “can I help you?” Below are some tips on service that works.
equals high sales,happy clients and an expanding company and repeat sales, bad service equals your dead in the water, after all who wants to deal with someone who is miserable? answer – no one.

Main Motivation in Customer Service

The main goal in customer service surprisingly is not money.. its just not. You see if your dealing with a client and in your mind you have money / sale you wont get one because the client can feel your urgency to get them to spend money on your products and chances are they will not progress there inquiry for your product. Your main goal should be to really care for the customer, find out what he/she really wants in other words really get in communication with your potential customer.

As this is achieved, trust is gained this comes directly through help and genuine interest, it works like magic. As a side note, it goes without saying good manners ALWAYS win the day in customer service, these is no substitute for manners.

5 Tips to Good Customer Service

1. Smile : People will generally warm to you when you smile and above all else it’s the first contact you have with a client, so always smile and be approachable in promoting your service.
2. Take an interest: Take an interest in your customer, compliment them and generally flow positive comments to the customer. This gives a good
impression and makes the person feel confident and happy to shop/buy with you.This is the essense of good customer service.
3. Follow up sales: So the customer buys a product, thank the customer for the sale and acquire there email address to follow up the sale with additional
offers in the future.Be sure to ask them if its ok to email them in future!
4. Keep in touch: Do keep in touch with your client by letter, email or perhaps phone. Take notes on any correspondence or communication, there could
be buying signals there, in addition the client will be happy to hear from you.

5. Smile as you dial: If contacting the potential customer involves Telesales, the trick is smile as you dial, this may sound basic but it works. If your happy on the phone the customer will pick up on thi and thus be happy also.

6. Handle Complaints Effectively

If the client lodges a complaint then always, always deal with it. Dont let the client feel unacknowledged remember that bad news spreads fast! In the event your dealing with an awful customer who is just downright nasty, better just offload them. Do feel the need to give freebies away unless they are truly warranted.

Good Customer Service

In short, a pleasant approach gives buyers confidence, taking an interest in them – general chit chat and the like builds friendship and trust. The golden word is customer service, master it and your business will flourish and prosper. Customer service is no mystic thing, its about caring for the person in front of you or on the phone.